UCL School of Management
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Research projects

Decision support systems

Optimizing strategic and operational decisions through advanced decision support.

Banking regulation

Analysis of the effect of capital requirements on banks and on the real economy

Innovation and Crowdsourcing Contests

This project analyzes the optimal execution of contests as a mechanism for eliciting innovation from crowds and experts.

Delay announcements in service systems

This project studies effective ways of announcing delays to incoming customers, as is commonly done in call centers or hospitals.

Interdependence and organizational decisions

How and why do organizational decision makers, in personnel decisions, differently evaluate candidates from different social groups?

Team Leadership

Team leadership is not only the domain of individual team leaders. Authority for key leadership functions can be shared over time.

Timing of Team Coaching Interventions

When to intervene to help a team can be as important as what to do.

Change and performance in new product streams

Studying the performance implications of the coevolution of team composition and market categories in the context of temporary organizations

Strategic Discipline in New Technology Ventures

How do new firms that lack pre-defined capabilities and market positions develop a strategy for commercializing technological breakthroughs?

Creativity, Improvisation, and Organizations

Not all creativity in organizations is planned -- improvisation plays a key role in contemporary organizational life

Helping Creative Teams

Teams doing creative work often need external help. Who do they go to?

Understanding group diversity over time

Exploring dynamic processes in diverse groups and how the effects of diversity change over time

The consequences of engaging in creative work

Rather than researching creativity as an outcome, we explore the positive and negative consequences of engaging in creative work.

Routing in Call Centers

This project investigates the optimal routing of customers in call centers with heterogeneous agents to trade off speed and quality.

Open-ended organization

Explains how open-ended organizational structure and processes allow organizations to adapt to uncertain environments.

Topology and evolution of networks

How to capture the topological characteristics of networks and their evolution.

Innovation investment decision making

How do risk, competition and operational flexibility influence optimal innovation investment decisions?

Improving the quality of management research

This project is focused on improving the quality of management research by strengthening the link between theories and empirical data.

Motivation and Creativity

This project is about explorations of why and how people are motivated to be creative at work.

Entrepreneurial operations management

Develop stylized insights/practical frameworks to aid operations of high-growth entrepreneurial firms.

Cell therapy

Decision support tools for cell therapy commercialisation and business development

Personalised medicine

Assessing and implementing new diagnostics strategies for stratifying patients

Universities as engines of technological change

An examination of academic organisations at the forefront of the biotechnology revolution

Managing R&D in science-based industries

Corporate R&D organizations and their relationships with academic laboratories

Status in complex organizations

How people use social references to evaluate an actor’s reputation and performance in complex organizations and communities.

Managing the product innovation and sales process

The role of customers and competitors in optimizing product innovation and sales efforts.

Coordination in complex product development

How product architecture, organizational communication, and globalization influence product development performance.

Cognition and social networks

People's perceptions of their organizationa social networks are systematically biased, and the bias affects their own and others'' outcomes.

Tracking clicks to drive operational value

How firms can use click tracking technology to improve its operations management?

Consumer behavior in operations and marketing

What is the role of consumer behavior, for example, bounded rationality, in important operations and marketing settings?

Data analytics in service systems

We analyse call center data from a major telecom company and propose new call arrival models which improve the management of the system.

Personality and social networks

How different personality types create and benefit from social networks in organizations.

The psychology of negotiations and public policy

Cognitive and affective barriers to creating value in negotiations and public policy.

Perception and judgment of performance

The role of expertise and nonconscious biases in judgments of performance.

Managing production/inventory in supply chains

What is the optimal strategy managing production and inventory systems?

Inefficiency in the flu vaccine supply chain

This project aims to understand the sources of inefficiency in the flu vaccine supply chain and eliminate them.

Emotion management in organizations

How do managers monitor and control emotions in organizations, and how do employees respond?

Diversity and performance

A focus on how different types of people combine to produce differential outputs in organizations

Philosophy of science in new knowledge production

Different scientific frameworks engender different kinds of organizational innovations.

Research topics