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Rouba Ibrahim is a professor at the School of Management of University College London (UCL). She holds a PhD degree in Operations Research from Columbia University (2010), an MSc degree in Applied Mathematics from Stony Brook University (2004), and a BSc degree in Mathematics from the American University of Beirut (2002).
Rouba’s research interests lie in stochastic modelling applications to service systems, especially call centers and healthcare systems. In particular, she is interested in applying queueing-theoretic methods and numerical tools, such as simulation modelling and data analysis, to problems relating to the operational management of service systems.