UCL School of Management

Dongyuan Zhan

Lecturer (assistant professor)
Phone number
(0)20 3108 6026
(internal 36026)
Office location
Level 38, 1 Canada Square
Rm NW2

PhD supervisor to:

Research projects

Routing in Call Centers

This project investigates the optimal routing of customers in call centers with heterogeneous agents to trade off speed and quality.