UCL School of Management

Operations & Technology

The faculty in this group share a common interest in understanding how companies actually do things for value creation and value capture in complex business environments. Topics of interest include R&D management, innovation and new product development, service systems, supply chain economics, healthcare operations, marketing strategy and pricing. Our faculty employ a diverse set of quantitative and analytical methodologies including—but not limited to—managerial economics, big-data analytics, decision theory, game theory, applied econometrics, queuing models, and optimisation.

Entrepreneurial operations management

Develop stylized insights/practical frameworks to aid operations of high-growth entrepreneurial firms.

Managing production/inventory in supply chains

What is the optimal strategy managing production and inventory systems?

Consumer behavior in operations and marketing

What is the role of consumer behavior, for example, bounded rationality, in important operations and marketing settings?

Tracking clicks to drive operational value

How firms can use click tracking technology to improve its operations management?

Inefficiency in the flu vaccine supply chain

This project aims to understand the sources of inefficiency in the flu vaccine supply chain and eliminate them.

Coordination in complex product development

How product architecture, organizational communication, and globalization influence product development performance.

Innovation investment decision making

How do risk, competition and operational flexibility influence optimal innovation investment decisions?

Data analytics in service systems

We analyse data from service systems, such as call centers or hospitals, to inform operational efficiency in those systems.

Delay announcements in service systems

This project studies effective ways of announcing delays to incoming customers, as is commonly done in call centers or hospitals.