UCL School of Management

27 October 2023

Business Evolution in the Digital Age: The Nuffield Health Experience

This week, Chris Scragg, Director at Nuffield Health, joined UCL School of Management’s BSc Information Management for Business (IMB) students to share his insight on how organisations can succeed at driving business transformation in highly competitive, fast-changing and digital environments.

Chris Scragg was invited to the School of Management for the third time to share his insight and expertise as part of the second year Digital Strategy & Transformation module, led by Dr Rikke Duus. This module explores how organisations across industry sectors can adapt, evolve and transform to respond to ever-changing market dynamics, customer demands, technology innovation and economic conditions.

Chris has been in the Health and Leisure industry for 30 years. In his early years, he worked as a professional strength conditioning coach and rehab specialist, training elite athletes, including Commonwealth and Olympic Gold medallists. Chris has recently completed his MBA and in his current role, he specialises in business and operating models, and digital platforms to create a future state health ecosystem which will deliver end-to-end connected care.

His talk to School of Management BSc Information Management for Business students provided in-depth insight into the transformational journey that Nuffield Health has been on in recent years. Chris shared fascinating insight into the real-world and complex challenges of taking an incumbent, predominantly bricks-and-mortar business into the digital era, whilst still nurturing the core business. Students also learned about how to build business ecosystems and the importance of adopting a collaborative approach and mindset to value creation for the organisation, customers, and wider societal stakeholders. 

During his talk, students engaged in a live exercise completing a custom-designed reflection worksheet to capture the key learnings from Chris’ talk, which they discussed in their seminars led by Brian Andrews and Katie Davies. This ensured the direct application of insight into group-based discussions. Chris’ insight will also support students with their own Digital Transformation projects which they are currently engaged in.

Last updated Friday, 27 October 2023