UCL School of Management

Research seminar

JIWOONG SHIN, YALE SCHOOL OF MANAGEMENT

Date

Friday, 26 April 2019
10:30 – 12:00
Location
Research Group
Marketing and Analytics
Description

Using increasingly granular customer data, firms have improved their targeting capabilities to proactively reach customers who are not even aware of their needs or wants for the product. The mere fact that consumers get targeted by advertisements can affect their inference about the unknown utility from a product.  We build a micro-model where multiple firms compete through targeted advertising, and consumers make inferences from targeted advertising about their unknown match value for the product category, as well as the advertising firm’s unobserved quality. We show that in equilibrium, upon being targeted by a firm, consumers make optimistic inferences about the product category, as well as the quality of the firm. Wish such improved beliefs, a targeted consumer is more likely to engage in costly search throughout the category. We find that the increase in consumer search creates advertising spillover beyond the level of the mere awareness effects of advertising, and firms’ equilibrium amount of targeted advertising can be non-monotonic in the targeting accuracy. In particular, we show that advertising competition intensifies significantly such that sometimes it can be optimal for firms to relinquish customer data, and instead engage in non-targeted advertising. The results provide insights into trade-offs between advertising reach and targeting accuracy.

Open to
Staff
Cost
Free
Last updated Monday, 15 April 2019