About us

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management.

The School is home to over 2,300 students, with more than 55% from outside the UK. The School’s faculty members also come from all over the world, with PhDs from Harvard, MIT, Stanford, Columbia, UCLA, Northwestern, Cornell, Duke, Cambridge, and London Business School, among others.

The UCL School of Management takes full advantage of its position within a world-leading university by adopting an interdisciplinary outlook. It builds on close collaborations in both research and education with other UCL departments, including computer science, engineering, economics, psychology, public policy, statistics and medical sciences.

Further information about the School can be found here.

About the role

Under the direction of the respective Programme Administrators, the post holder will provide comprehensive support to teaching and learning activities covering the full student lifecycle, including applicant and current student queries, module enrolment, attendance and engagement monitoring, assessment and examination administration, ensuring effective procedures are documented and implemented.

This post will assist in achieving a high-quality and timely service to current and prospective students and staff relating to the designated modules/programmes and beyond, including supporting committees and quality assurance processes.

Salary: UCL Grade 6 £36,433 to £41,833 per annum (including London Allowance)

If you have any queries about the role or need reasonable adjustments or a more accessible online format to apply for this job, please get in touch with mgmt-hrsom@ucl.ac.uk.

The UCL Ways of Working support colleagues’ success and happiness at UCL by sharing expectations around how we work—please click here to find out more.

About you

The ideal candidate will be educated to at least GCSE level, with a minimum of five passes at Grade C or above (including Mathematics and English Language), or possess equivalent qualifications or relevant professional experience. They will have proven administrative experience within a higher or further education setting, or a similar teaching and learning environment, alongside familiarity with online learning platforms. Strong communication skills, both written and verbal, are essential, with the ability to engage effectively and professionally with a wide range of individuals in an academic context.

The role requires excellent interpersonal skills and the ability to build and maintain effective working relationships with staff at all levels. The successful candidate will demonstrate a professional approach, exercising tact and discretion when dealing with colleagues, students, and stakeholders. They will be highly organised, with the ability to prioritise their workload, manage competing demands, and perform efficiently under pressure in a high-volume environment. Strong IT skills are also essential, including proficiency in Microsoft Office applications, shared online documents, video conferencing systems, email, and general internet use.

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits.

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and, for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity, and Inclusion here. 

To apply

To apply for this role, please click here.