Although skills in finance, accounting, marketing, operations, and strategy are crucial for organisational success, the ability to manage and lead an organisation, its groups, and its individuals is equally important. In your careers, you will depend on people to accomplish tasks, goals, and projects; you will need to work for other people, work with other people, and supervise other people. An understanding of the human side of management is an essential complement to the technical skills you are learning in other core business courses. Although we will focus on business organisations, you will find that the course concepts have valuable applications to other types of organisations, including non-profits, athletic teams, social clubs, families, and political groups.
This course is an introduction to the basic concepts and topics in organisational behaviour (OB) and management. The course focuses on OB at three levels: individual, groups/teams, and organisational. We will start at the individual level, covering: individual differences, motivation, and decision making. We will then turn to the group/team level, covering: power, conflict, communication, negotiations, and group decision making. Finally, we will move up to the organisational level, covering: leadership, managing change, and organisational culture.
The course is designed to accomplish three main goals:
Increase your knowledge of OB concepts so that you can understand and analyze how organisations and the people within them work.
Provide you with opportunities to apply OB concepts to real-world problems faced by managers.
Develop your leadership and management potential. Effective leaders often manage people and information to accomplish organisational goals under conditions not entirely in their control. Leaders must successfully be able to diagnose problems, communicate clearly, make effective decisions, motivate and influence others, manage diversity, and drive organisational change.
- Individual differences (personality, hiring, etc.)
- Motivation (expectancy, equity, goal setting, etc.)
- Performance management (goal setting, feedback, etc.)
- Decision making (biases, heuristics, etc.)
- Power and organisational politics (dealing with organisational politics, conflicts, etc.)
- Communication and negotiations (organisational communication barriers, etc.)
- Groups and teams (Group decisions, synergy, etc.)
- Leadership (leader-member exchange, ethics, types of leadership, etc.)
- Org. Structure and change (hierarchy, matrix, theories of change, etc.)
- Org. Culture (dimensions, vision, mission, change, etc.)
Current students should refer to Moodle for specific details of the current year’s assessment.
A combination of textbook, cases, videos, and news articles will be used in this class. A textbook is used to provide a baseline of knowledge about the topics we discuss, so as to allow class time to be devoted to more advanced treatment of the issues through exercises or discussion based on other relevant materials.